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Delivery Charges

Hello and welcome to M.Saltmarsh

We are a long-trading family run shop in Tunbridge Wells, and are newly venturing into selling online. We are driven to provide good customer service and be as efficient as possible, and we ask that you please bear with us until we get fully up and running. We currently do not offer next day or special delivery but watch this space. When ordering online we may sometimes have to send an order in part while we wait for deliveries to come in. When the extra products have come back into stock we will ship to you at no extra cost.


If we are experiencing any problems or feel that their will be a delay, we will contact you immediately by phone or email. If you request your delivery be left unsigned it is at your risk. M.Saltmarsh and the carriers cannot accept any responsibility for loss or damage of goods.

UK STANDARD DELIVERY (Under 1kg)
£3.95 & Free on Orders Over £40*

Once purchased your items should reach you within 2 and 5 days (except Scottish highlands & non-mainland uk) for orders placed before 10am Mon-Fri.

* (All orders over 1kg fall into the Large and bulky items section and are exempt from standard delivery and free postage), these items will be charged in accordance to their size/weight and you will be notified during the payment process.

BULKY ITEMS
Large or bulky items Marked with (*) will be charged according to their size and weight, normal shipping does not apply to these items. Please place your order as normal and we will notify you of the cost for your approval before processing the order.

If you wish to receive your goods or from overseas (non uk mainland) please email and we will respond promptly.

CLICK AND COLLECT
Click and Collect offers you all the benefits of shopping online, on top of that you get the added bonus of picking up your goods at a convenient time that suits you. Just select the option when choosing your goods and collect them in-store*

*Please allow 1 working day from payment of your items so they can be picked and ready for collection.

(Some items are collection only due to the nature of the product being unable to be transported by couriers)

SUPER SAVER
Here at Saltmarsh we feel that it is unfair that you have to pay large amounts when purchasing small items so we have come up with the SUPER SAVER. This allows you to purchase small items such as 'a packet of scapel blades' and we will mail it to you for £2.00.

Scottish Highlands & Non-Mainland UK

We will endeavour to make sure you receive your products within one working week of purchase but cannot ensure accurate delivery date due to the complexity of locations.

Additional surcharges may be incurred on orders being sent to Highlands & Islands, Northern Ireland, the Channel Islands and EIRE depending on the size or weight of the parcel. Please contact us first for confirmation of the carriage charges regarding all deliveries to the postcodes below.


Scottish Highlands & Northern Ireland
AB31,AB32,AB33,AB34,AB35,AB36,AB37,AB38,AB40,AB41,AB42,AB43,AB44,AB45,AB46,AB47,AB48,AB49,AB50,AB51,AB52,AB53,
AB54,AB55,AB56,IV1,IV2,IV3,IV4,IV5,IV6,IV7,IV8,IV9,IV10,IV11,IV12,IV13,IV14,IV15,IV16,IV17,IV18,IV19,IV20,IV21,IV22,IV23,IV24,IV25,IV26,IV27

Scottish Islands and Channel Islands
HS,IV41,IV42,IV43,IV44,IV45,IV46,IV47,IV48,IV49,IV51,IV55,IV56,KA27,KA28,KW15,KW16,KW17,PA20,PA41,PA42,PA43,PA44,PA45,
PA46,PA47,PA48,PA49,PA60,PA61,PA62,PA63,PA64,PA65,PA66,PA67,PA68,PA69,PA70,PA71,PA72,PA73,PA74,PA75,PA76,PA77,
PA78,PH42,PH44,ZE,IM,G 

(VAT will automatically be deducted for Channel Islands).

Returns

We are proud of the quality of our products and as such, if you find that your products arrive with you in an unsatisfactory condition, please return the unopened products to the returns address below.


If we have already delivered your order, and you are rejecting items that are not faulty, then it is your responsibility to return the goods to us, at your own cost. You must also keep the items in good condition, with undamaged and complete packaging, so that we can resell the items. We will refund the cost of the order. If the goods are found to be faulty or incomplete, we will either (at our discretion) arrange for the goods to be collected, or request you to return them to us in a safe and secure manner and refund any pre-agreed carriage costs.


In any event, before you return an item you MUST contact us within 14 working days. If we do not hear back from you within this period we may be unable to offer a refund.

Please dont hesitate to contact us either by phone 01892 527 512 or you can contact us online here

RETURNS ADDRESS:
M.Saltmarsh Artists' Materials
32 Monson Road,
Tunbridge Wells,
Kent,
TN1 1LU

Kind regards

M.Saltmarsh Team